Lifetime Ring Exchange Policy
There is no time limit on exchanges for the lifetime of our rings. Maybe your rings have seen some pretty rough days, maybe your size has changed over time, or maybe you just want a different one. Whatever the reason, if you cover shipping, we'll cover the ring.
Dice Rings can only be traded for other Dice Rings (spinning ones for spinning ones), and Counter Rings can only be traded for other Counter Rings (clicking ones for clicking ones).
Received a defective ring?
Email us a photo or video with proof of the defect and we will replace it for free. Don't worry about shipping back the damaged ring.
Received the wrong ring?
Email us a photo showing the wrong ring and we will send you the correct one.
If you are a Domestic customer, we will email you a free return shipping label to send us back the incorrect ring.
If you are an International customer, we will have to examine each case to see if it is worth the cost of shipping the ring(s) back.
How does it work?
You can swap them out freely in person at conventions, or ship the ring(s) to us. See the “Shipping to CritSuccess” section below. We will email you coupon codes redeemable for the same number of returned or damaged rings once we have the returned ring(s) in hand, or once you send us photo or video evidence of damage.
It doesn’t matter if you got Dice Rings through a local Retailer, Kickstarter, Conventions, or CritSuccess.com. You can immediately use the coupon code on our website, choose replacements from available inventory, and choose your preferred shipping method.
Shipping to CritSuccess
Attention: Returns and Exchanges
11431 Amherst Ave. # 2226
Silver Spring, MD 20915
- Please include a note explaning the reason for your return and an email address to receive the coupon code.
- When shipping back an item to us, please use a reliable shipping method with tracking, such as USPS Priority Mail.
- Pack the bad ring(s) securely in a thick or tear resistant envelope or box.
- We can't give credit for what we don't receive.
- If possible, include a copy of the packing slip or a printout of the shipping confirmation email
Returns & Refunds
We must be notified of a return within 7 days of your receipt of the product for a transaction refund.
If the return is due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return.
Orders may be cancelled as long as they have not yet been shipped - usually the next business day. During the Holiday Season (Dec. 8th thru Dec. 25th) we cannot cancel orders once they are placed.
Please contact Customer Service by email (firstname.lastname@example.org) or call (240) 758-3344.