Shipping Policies

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What are my shipping options?

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Domestic Shipments

USPS First Class Mail - Shipped in tear-resistant poly bubble mailer.

USPS Priority Mail - Shipped in a flat-rate priority mail box. 

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International Shipments

USPS Priority Mail International - Shipped in a flat-rate priority mail box with integrated customs forms on label. 

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When will I receive my order?

You may track your package with the link provided in your notification email, or by logging into your account to review your order!

We prepare and ship orders as quickly as possible when they are placed, but we ask that you allow 1-3 business days for your order to be packed and picked up for delivery. Any order placed after 10:00 am EST may not be processed until the NEXT business day (So, if you place an order on Friday at 10:00am EST or later, it may not be processed until Monday morning). Weekends and US holidays are not counted as business days.

Some orders can take longer if there are credit card authorization or security issues or high holiday season volume. To ensure the quickest processing time, especially during the busy holiday seasons, please make sure to add an emergency contact number such as a cell phone or work number when you are checking out. Also, read “How to prevent delivery delays”  below, especially if you are ordering for a birthday, holiday or time sensitive occasion.

While most orders arrive in a very timely manner, shipping times cannot be guaranteed. Delivery delays can occur due to weather, USPS errors, or other factors beyond our control.

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How to prevent shipping delays

Include an emergency contact number at checkout.
Double-check the address and all information before submitting your order.
Add sales@critsuccess.com to your email whitelist to be sure that you'll receive email notifications if there are any questions or issues with your order.
If you receive a notice or call asking you to contact us, please respond. It often means that we will not be able to proceed without additional information from you.
If you are emailing about an order, please include the name the order was placed in and the order number, if known. This will help us locate your order information and respond more quickly.

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